Walgreens Privacy Policy

Walgreens’ return policy allows all of its customers to benefit from its services and products. The policy is designed to cater to your needs as it is recognized that some products can be produced in a faulty manner, a person changes their mind about an item, the wrong item is delivered or any other reason that they deemed suitable for a refund or exchange. Any returns or refunds can be returned solely in the ways Walgreens deemed possible. Please note that only products that are branded to Walgreens will receive 100% guarantee satisfaction. Below is a list of ways to return items to Walgreens:
Return item to the store directly through one of the service reps, you can contact customer care at 1 877-250-5823 for more about this and for shipping instructions. Walgreens doesn’t require you to insure any returns you shipped to them, instead use their return label from this website.
Returns by mail, some items maybe not be shipped because they have shipping restrictions, in cases like this call the customer care number for more information. Do not use the label marked return shipping to return items that can’t be shipped.
Exceptions to the return policy are “Build Your Own Box” items, products that are considered seasonal, or items that pertain to sexual wellbeing. Other items that will not be honored by Walgreens include phone cards, gift card or pre-paid cards. The only exception is if state law requires it.
Walgreens will replace most items that have been purchased online from Walgreens.com. Purchased products from any Walgreens store has limited time to return the item. Purchases must be returned within 30 days of the time they were bought. The return time is the same for both online and store purchases. Learn more here about Walgreen’s Privacy Policy.
To track your returned item, you will need your order number handy. You can track all returns here.

Walgreens Return Policy Without Receipt

Walgreens will accept most items if returned with a receipt. Any item that has been returned with the approved time period will receive a full refund and it will be in the form of what type of method you used to pay for the item. If you don’t have the original receipt then you will be given the price that Walgreens considers fair which is based on the lowest price advertised at the time. You may also get a refund on a card from Walgreens called a W card. Any return from Walgreens also requires the customer to provide them with valid identification. Walgreens, however, reserves the right to deny any return, exchange or refund.

Special Items Exempt From Return Policy

Walgreens has a few products that have been exempted from the standard position on returns, refunds, and exchanges. These items are from the sections listed below:

1. Pharmacy

Walgreens is required by law to reject the return of any prescriptions that have already been filled. Walgreens isn’t allowed to reuse or resell such items. You can contact customer service for more information. Contact information can be found at the bottom of this page.

2. Contact Lenses

You are allowed to return contact lenses but only for 3 specific reasons. These reasons are you received the wrong ones, you made a mistake in the order of the prescription and the received product was received improperly made or damaged.

Return Policy on Cosmetics

Some items have been left to the discretion of the store manager and Walgreens supports the decisions made by its managers unless otherwise stated. Any cosmetics that a customer desires to return will be left to the manager. If he accepts responsibility for the returned purchase then he is free to fulfill that return via a Walgreens gift card. The same also applies to electronics

Walgreens Return Policy on Photos

Walgreens Photo Center offers a 100% guarantee on all photos or other products that are purchased through their services. The center is available every hour of every day. If you require more information you can call their helpline at 1-866-264-2910
Click here for Walgreens Photo Help

Return Policy on Alcohol

Walgreens return policy allows customers to return any unused portion of an item if you are not satisfied. This includes alcohol, but the product must be accompanied by the original receipt.

Return Policy On Vitamins and Baby Formula

Walgreens and Walgreens.com’s standard return policy also applies to vitamins and baby formula. You can take it to the store or return by mail. Just remember by mail takes longer.

Online Shopping

Customers can shop at Walgreens online store by visiting Walgreens.com or using the Walgreens app that can be found below. Just be aware that prices online may vary to those found in the store. You are free however to check online to see if a product is available in store. If you place items in the online shopping cart, they will be deleted after 30 days. Please note there is a difference between the shopping list and shopping cart. One saves items for purchase later that require you to be a member and signed in. The shopping cart holds your items as ready to check out.
App for Apple
App for Android

Walgreens Paperless Coupons

Walgreens provides its customers with an opportunity to use coupons to make purchases with their company. Customers are only allowed to use a coupon to purchase one item from any manufacturer. You can go online and digitally clip, save and shop by using their coupons service.


Walgreens Balance Rewards

If you already have a Walgreens account, you are eligible to be a part of Walgreens Balance Rewards. It is free to join and you must be 13 years or older to be a member. All members benefit by having access to sale prices at any Duane Reade stores. Walmart does allow non-members to benefit from sale prices but they won’t earn any points from any items bought. You can go here to sign up.


Walgreens Balance Rewards For Healthy Choices

To become a member of Walgreens Balance Rewards for Healthy Choice you must be a Balance Rewards member. This option benefits anyone who connects to the app that records all of your physical activities. Sync your health tracking device to this app.
You can also check here for challenges to help keep you motivated, all the while earning points that can be redeemed at Walgreens.

Walgreens Delivery

Walgreens can deliver prescriptions in some instances, but not all items from Walgreens can be delivered. This is all based on Insurance and benefit plans per individual. Some area offers same-day delivery, but most deliveries are usually received the following business day. Walgreens uses FedX at a cost of $5.99 and that is for orders $35 and above must exclude prescriptions and contact lenses. For more information visit these pages:
Prescription Delivery
Express Pickup and Delivery

Walgreens Brands

Walgreens has a list of items that are only their own brand, you will see them listed below:
A Little Something
Be Jolly
Big Roll
Dashing Holiday
Finest Nutrition
Liz Earle
Modern Expressions
No. 7
Patriot Candles
Sleek MakeUP
Smile & Save
Soap & Glory
Well at Walgreens
Well Beginnings
West Loop
Wexford Office


History OF Walgreens

Walgreens and Walgreens.com is a multi-billion-dollar company that was started by Charles Rudolph Walgreen in 1901. The business was originally called Drug Fair and its current headquarters is from 200 Wilmot Road, Deerfield, Illinois, United States. It is bettered only by CVS Health who owns CVS Pharmacy. This makes it the second-largest pharmaceutical chain in the US. Walgreens has about 9277 locations and 55 subsidiaries. Some of these include McKesson Specialty Pharmaceuticals, Walgreen Pharmacy Strategies LLC, Option Care Enterprises Inc., Bowen Development Company and Deerfield Funding Corp just to name a few.

Walgreens Contact Info

You can reach Walgreens various services here:
Toll-Free: 1–800–925–4733
Customer service: 1 877-250-5823
Sales: 1 888-782-8443
Walgreens Photo Center: 1-866-264-2910
For more photo help click here
Go here to find a Walgreens store near you

Share Your Experience With Walgreens.com